Last updated: 30 May 2026
This Privacy Policy explains how Mourne Exterior (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, place an order, or otherwise interact with us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Mourne Exterior is a supplier of outdoor porcelain tiles and paving based at 8 Main Street, Hilltown, Co. Down, BT34 5UH, United Kingdom. For the purposes of data protection law, we are the “data controller” responsible for your personal information.
If you have any questions about this policy or how we handle your data, you can contact us at info@mourneexterior.com or by writing to us at the address above.
2. The Information We Collect
We may collect and process the following categories of personal information:
- Identity and contact details — your name, billing and delivery address, email address, and telephone number.
- Order and transaction information — details of products you have purchased, order history, and correspondence relating to your orders.
- Payment information — payments are processed by our third-party payment providers. We do not store your full card details on our servers.
- Account information — if you create an account or trade account, the username and preferences associated with it.
- Technical and usage data — your IP address, browser type, device information, and how you use our website, collected through cookies and similar technologies (see our Cookies Policy).
- Communications — records of your contact with us, including enquiries, quote requests, and customer service messages.
3. How and Why We Use Your Information
We only use your personal information when the law allows us to. The lawful bases we rely on are:
- To perform a contract with you — to process and fulfil your orders, arrange delivery, handle returns, and provide customer support.
- For our legitimate interests — to operate and improve our website and services, prevent fraud, and keep our business records, provided your rights do not override these interests.
- To comply with a legal obligation — to meet our accounting, tax, and consumer-law responsibilities.
- With your consent — to send you marketing communications and to set non-essential cookies. You may withdraw your consent at any time.
4. Marketing Communications
Where you have consented, we may send you information about products, offers, and news that may interest you. You can opt out at any time by using the “unsubscribe” link in any email or by contacting us directly. We will never sell your personal information to third parties for their own marketing.
5. Sharing Your Information
We share personal information only where necessary to run our business and provide our services. This may include:
- Payment processors who handle transactions securely on our behalf;
- Couriers and logistics partners who deliver your order;
- IT, hosting, and software providers who support our website and systems;
- Professional advisers such as accountants and legal advisers;
- Government bodies or law enforcement where we are legally required to do so.
All third parties are required to keep your information secure and to use it only for the purposes we specify.
6. International Transfers
Some of our service providers may process data outside the United Kingdom. Where this happens, we take steps to ensure your information receives an equivalent level of protection, including by relying on appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.
7. How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order and transaction records are typically kept for at least six years to comply with UK tax law.
8. How We Protect Your Information
We use appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, or misuse. While we take security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Under data protection law, you have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request erasure of your personal information in certain circumstances;
- Object to or restrict our processing of your information;
- Request the transfer of your information (data portability);
- Withdraw consent at any time where we rely on it.
To exercise any of these rights, please contact us at info@mourneexterior.com. We will respond within one month.
10. Cookies
Our website uses cookies and similar technologies. For full details of the cookies we use and how to manage them, please see our Cookies Policy.
11. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
13. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk.
14. Contact Us
Mourne Exterior
8 Main Street, Hilltown, Co. Down, BT34 5UH, United Kingdom
Email: info@mourneexterior.com
Telephone: +44 7544 871538